Credit Card Purchases
We accept both Visa and MasterCard credit cards and debit cards. To process your order the shipping address must be to the person and address that are on file with the credit card issuer. If you need to have the items shipped to an address that is not listed with your credit card company you have the following options.
1. Call your credit card company and add the address as a “secondary” billing address. (This is great if you want items shipped to your work, school, military base, etc.)
2. Call us (1-586-797-9113) and a sales representative can fax you over our credit card authorization form with our alternate shipping address form that must be filled out and faxed back to us.
3. Pay for your order with a Certified Check or Money Order and we can ship anywhere you want because the order will be pre-paid.
For information on international credit cards purchase please view our terms and conditions on international orders below.
Certified Check/Money Order Purchases
When sending in a certified check or money order payment you must include your order number or a copy of your invoice/order slip in the envelope. Also please include a contact telephone number we can reach you at in case we have any complications with your payment. All certified checks and money orders will be held for 4-5 days to ensure the funds clear properly. If you send a personal check it will be held until funds are cleared in full. (This is usually 1-2 weeks on a personal check.)
We do accept Paypal payment but will only ship to a confirmed address. If you send a Paypal payment with an unconfirmed address you will be refunded and your order will not process. If your Paypal address is not confirmed please choose one of our other payment methods.
We can ship internationally although we do not offer an online checkout option for international orders. (This includes Puerto Rico and Canada) All international orders must be placed over the phone with an Auto City Imports sales representative. We do except credit cards for international orders but only if we can verify with your bank that the address we are shipping to matches that listed with your credit card. If we can not authorize this information with your credit card holder or you want the item shipped to a different address than your billing address your order must be paid for via money order or certified check. Before ordering and sending payment you must email us (info at autocityimports dot com) or call us (1-586-797-9113) for a correct shipping rate as the shipping rates provided on the site are only valid to the lower 48 states.
Most all orders ship with standard ground shipping. (UPS Ground, FedEx Ground, or DHL Ground.) All items in stock will arrive 4-6 business days after payment is received. Please allow 10-15 business days for delivery if an item is out of stock or on backorder. If you need faster delivery please email (info at autocityimports dot com) or call (1-586-797-9113) in advance for availability and express shipment options and prices.
Oversized items such as Body Kits and Hoods will be shipped via freight. We usually use UPS Freight and shipping time is usually within 5-7 business days for shipping. On freight shipments the carrier will call your contact phone number when they are in your town to schedule an exact day and time to deliver your package. (Please inspect contents for damages before signing and accepting the package)
All shipping charges will be displayed in the shopping cart total. This includes handling, packaging and insured shipping to your door. All shipping rates available on the site are set up for the lower 48 states only, if you need a product shipped anywhere besides the lower 48 states please contact us for the correct shipping rate.
We do not offer tracking numbers for orders so please DO NOT call and ask us to give you one or track your package. This is done to help maintain the security and safety of the order. If we supply the tracking number some people try to change the address we shipped to which can circumvent the safety measures we've taken to make sure we've shipped to the billing address on your credit card. This is a big enough problem that both credit card processors and carriers alike warn online retailers not to give tracking numbers out. If it is 2 or more days past the estimated arrival date and you still have not received your order please email us and we will track the package for you. If you call, we can not look up the invoice, locate the tracking number and track it all while you are on hold…so you will be informed to email us at (info at autocityimports dot com) We will take your information and call you back or email you within 24hrs.
Although we strive to provide fast shipping on all orders, from time to time a product may be placed on backorder from the manufacturer or one of our suppliers. If this becomes the case for your order you will be notified immediately. If you choose not to wait for the item to be restocked we will cancel the order and issue a refund at your request.
Refunds and Exchanges
Refunds and exchanges will only be given on defective products or incorrect shipments. All other returns are subject to a 25% restocking fee and must be approved by a sales representative at Auto City Imports. This is done by calling up and requesting an RMA “Return Merchandise Authorization” Number. Merchandise must be returned in the original manufacturer's box that has not been defaced, opened, or altered in any way unless special arrangements have been approved with an authorized Auto City Imports Sales representative.
There are NO REFUNDS or exchanges on exterior body parts including front bumpers, rear bumpers, side skirts, hoods, fenders, or spoilers (No Exceptions). Stress cracks and small pitting is normal with fiberglass and is not considered damaged or defective. Aftermarket fiberglass body parts are not made as an OEM direct bolt on replacement part and may require special attention to insure proper fit including sanding, trimming, and in some cases even cutting and re-working the fiberglass. (This is a normal part of the installation process with fiberglass) Fiberglass and Carbon Fiber Hoods may require adjustment of latches, hooks, and/or fenders as a necessary part of the normal installation to ensure proper fit. (All aftermarket hoods require hood pins to hold hood in place safely) Body Kits, Fenders, Hoods, and Spoilers are sold “as is” and have no warrantee. These parts CAN NOT be returned under any circumstances.
There are no refunds or exchanges allowed for electronic components. (No Exceptions)
Please report any shipping damages to the carrier immediately… all claims of product damage due to shipping must be made with the shipper. AutoCityImports.com will not initiate claims with the shipper for damage on your behalf. **NO RETURNS OR CANCELLATIONS ON SPECIAL ORDER PRODUCTS (This includes products that are not in stock). On returns the customer is responsible for all shipping expenses. However, we will cover return shipping if we made a mistake on our end and will cover the cost to get the correct part/parts out to you. Original shipping and handling charges are not refundable. All returned items must returned to us within 10 days.
Product warranties are only those of the manufacturer. All product warranties will be dealt with directly between the customer and the manufacturer. Be aware that all body kits, hoods, and fenders have no warrantee and are considered sold “As Is”
Tax is added for customers within the state of Michigan only and will be a 6% sales tax to your total. Sales tax will NOT be added for out of state buys.
All information gathered by AutoCityImports.com through your order is kept strictly confidential and will not be distributed to any company or individual. The information will be used only to make sure that your order is processed correctly and shipped in the timeliest manner. All orders from our website are done on a secure server and may be placed 24 hrs a day, 7 days a week, and 365 days a year. Orders that are made via credit card must be shipped to the billing address of the name on the credit card.
All Performance Parts, Accessories, and Body Kits - Check all local and federal laws before ordering. Many aftermarket components sold at AutoCityImports.com are made for off-road use only. Some products may also void your automobile manufacturer's warrantee. By purchasing from our site you are aware that some of the items are not intended for street use and the buyer is responsible for checking there local laws to ensure the legality and safety of installing the products.
Fiberglass Body Kits, Fenders, Hoods, and Spoilers - Stress cracks and small pitting is normal with fiberglass and is not considered damaged or defective. Aftermarket fiberglass body parts are not made as an OEM direct bolt on replacement part and may require special attention for proper installation including but not limited to sanding, trimming, and in some cases even cutting and re-working the fiberglass. (This is a normal part of the installation process with fiberglass) Fiberglass and Carbon Fiber Hoods may require adjustment of latches, hooks, and/or fenders as a necessary part of the normal installation to ensure proper fit. (All aftermarket hoods require hood pins to hold hood in place safely) Body Kits, Fenders, Hoods, and Spoilers are sold “as is” and have no warrantee. These parts CAN NOT be returned under any circumstances.
Product Pricing - All pricing on the site is subject change at any time without notice. The most current pricing on the site is listed although sometimes an item may reflect an older price structure. In some cases we may not be able to honor a price that is listed. If you order an item using the online checkout and the pricing reflects that of a past pricing structure you will be given the choice of canceling your order or paying the difference to cover the price difference.
Product Availability - We deal with over 15,000 parts in our database and over 100 different manufacturers. Sometimes products are discontinued without warning or notification from the manufacturer. If an order is placed using our online checkout and it reflects that of an older product availability sheet you will be contacted and given a full refund for the part that is no longer available.